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Step 1
1. Know your policy coverages and exclusions. Many policyholders are often under the impression that any and all losses are covered- NOT TRUE- every insurance policy has exclusion--know them.
2. Know your coverage limits.Do not assume that all repairs will be covered. For example, if you have a coverage limit of $5,000.00 and your repair estimate is $7,000.00, you are responsible for paying the difference. -
Step 2
3. Know your deductible. A deductible is the amount that you (the policyholder) are responsible for paying out of pocket. Deductibles are charged to offset the cost of filing small claims.
4.Don't be afraid to ask questions about your claim.The claims process can be confusing to the average customer, so ask as many questions as possible. -
Step 3
5. Hold Your Agent Accountable. Before signing a new contract for an insurance policy, make sure your agent explains all coverages and exclusions, as well as any changes to your policy which may impact your premium payment.
6. Cooperation is important. It is important to cooperate with the insurance professional, often referred to as a Claims Adjuster during the investigation process. Being uncooperative will only prolong the claims process. -
Step 4
7. Maintain Composure During a Stressful Event. Anyone that has ever filed an insurance claim would agree that it can be a very stressful event. Remember, maintaining composure will make the claims process smoother.
8. Report a loss in a timely manner. When you have a loss, it is important to report the loss to your insurance company or agent as soon as possible. There could be possible coverage issues if not reported in a timely manner.
9. Do not be afraid to challenge an unfavorable decision. If a decision regarding a claim is not in your favor, be prepared to get your agent involved.
