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Step 1
Visit the help page that AOL has created. This page will allow you to search for solutions to issues you are having with its software. It includes articles to help you with instant messaging, email, security, cell phone access, AOL Radio and videos.
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Step 2
Click the link at the bottom of the AOL help page that says "Contact Us," if you cannot find the solution to your problem on the AOL help page.
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Step 3
Chatting with a live person, using the link in Step 2, is possible if you have one of the mid-priced or premium membership plans with AOL, including the AOL Basic Dial-Up or the AOL High-Speed Essentials accounts. Both offer 24/7 technical support using the chat link, or through the AOL software using the customer support link in the toolbar. The AOL Dial-Up Advantage also includes this help option, but the free and lower-cost accounts do not give you to access live online customer support.
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Step 4
Call an AOL help desk employee at (800) 827-3338. Keep in mind that only paying members of AOL can access this free technical support line. The automated service will request your screen name and confirm that you are a paying member before offering you technical support.
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Step 5
Try the solution that the Contacthelp.com website has listed, if you have a free or low-priced membership. Call the customer service line at (800) 827-6364. When the automated service comes on, keep hitting the number zero. After about six tries of doing this, the system will tell you it needs your account information. At that point hit the # sign on your phone keypad three times in a row. This will result in the service transferring you to a live representative. At this point, she will try to confirm your membership information. Attempt to ask your support question and hope you have someone who will help you without confirming that you are a paying member. This trick, provided by Contacthelp.com, will work sometimes, but is not a guaranteed method.
If you reach someone on the phone, but he insists on your account information, be honest with him and say that you do not have a paying account but you have a very simple question. This might open up the opportunity to ask your question. Do not wait for a response though, ask the question and see if he will answer it. The more dead air you allow in the conversation, the more likely he is to hang up on you.
