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Step 1
Call Sprint Customer Service at 1-888-211-4727.
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Step 2
Indicate that you've lost your cell phone and need to have service to your old phone stopped immediately.
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Step 3
Inquire about phone insurance and whether your phone insurance policy covers the loss of a phone.
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Step 4
If you are covered, ask about the amount that a credit will be issued to you for. You can then use the credit to purchase a new phone at any Sprint store or dealer.
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Step 5
If you are not covered, ask about what you can do to purchase a new phone. Go to a Sprint retailer and check out the new phones that are available for purchase. You can even purchase a phone online or in retail stores: just make sure that the phones are compatible with your Sprint contract by asking an associate.
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Step 6
Bring your new phone to a Sprint dealer and have them configure it and put it on your old cell phone plan for uninterrupted service.












