How to Contact the President of Delta Airlines
So, you've had a disappointing flight experience on Delta Airlines. You've contacted customer service but you haven't heard back or weren't satisfied. You could, after exhausting all other avenues, go straight to the top. Here are tips for how to contact Richard Anderson, the chief executive officer of Delta Airlines.
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Instructions
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Contacting Richard Anderson
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Before you even consider contacting the president of Delta, be sure you have exhausted every other customer service alternative. Wait 6 to 8 weeks before contacting the president. Only after you have done all you can with Delta's customer service, should you contact Richard Anderson.
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After you have contacted customer service, and waited 6 to 8 weeks, send an email to: richard.anderson@delta.com.
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Make sure your email is concise and professional and bears a subject line that explains why you are contacting him. Explain, in a succinct fashion, how customer service has not satisfied your complaints successfully.
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Understand that you are not the only person contacting Anderson with a complaint. It may take some time before he and his team respond.
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If he does respond, remember to send a thank-you response. If he does not respond within a reasonable period of time, send a follow-up email.
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If the email address bounces (it doesn't send), try sending a typed letter through the U.S. Postal Service.
His mailing address is: Richard Anderson, PO Box 20706, Atlanta, Georgia 30320.
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Tips & Warnings
Be polite and courteous in your letter.
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Comments
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Trying to change a departure flight due to my sister having a stroke. Initially my flight was booked later in the week for my Mother's 85th b'day. To change my departure date was going to cost me an additional 521.00. This is cruel! Especially when there are available seats?
