How to Use Positive Reinforcement to Improve Attitude and Behavior

Positive reinforcement works for getting the desired behavior when training pets or raising children. It also works in the business world to change employee attitude and future behavior. Positive reinforcement should be used to redirect the individual's response and energy toward improved performance when mistakes happen by giving an appropriate response to the situation.

Difficulty:

Moderately Challenging

Instructions

1. Before you tell someone what they did wrong or give a punishment, consider what the person has done right in the situation as well as wrong. Emphasize what was done right and how that behavior is appreciated. Remember it is often said that what gets attention is what gets repeated. If you focus on negative behavior, you will either get more negative attitudes or get work that is only "good enough" to keep the individual out of trouble in the future. Try to focus on positives first as this will encourage working to get better.

2. If a problem occurs, without blaming the person describe the mistake or problem as clearly as possible and as soon as possible after it occurred. Be sure you indicate how the bad behavior or incomplete project has a negative impact on others. Specifically Indicate whether this impact is on an individual, the family, friends, co-workers, or the business.

3. If you gave the original instructions for the task that resulting in a mistake or problem, you may want to take the blame for not making the project clear to the individual. Ask for their help in improving the way you provide instructions to them in the future. Then be sure to clearly state how the task needs to be re-done or accomplished in the future. Ask questions to make sure the task or the process is understood. This creates an open line of communication between you and the individual that helps to build a mutual rapport.

4. Always note that you trust the individual and have confidence in their ability. This will help them to develop a trusting relationship with your and others. When assigning new tasks or projects, look for items that match the interest or skills or the person. This lets them know you are interested in learning what they like. Be sure to continue showing confidence in the individual's ability to succeed.

5. As their performance improves, you need to consistently reinforce the changed behavior in a positive way. Let the person know you notice their efforts and appreciate the results. Encourage the individual to figure out how to do their work in the best way on their own and to share their ideas with you, the family, or their work team.

Resources

• How to Apply Positive Reinforcement to Recognize Improvement or Progress
• The 3 P's of Reward and Recognition