How to Deal with Confrontation

Unresolved conflict can feel like the Gunfight at the O.K. Corral.

Although the word "conflict" carries negative connotations, properly handled conflict can result in the birth of new ideas or a new respect between two individuals. If conflict is improperly handled, it results in hard feelings and an unwillingness to work together or listen to one another. Good conflict-resolution skills will allow you to communicate with people who are considered difficult to work with.

Instructions

1. Assess the conflict. If it is a major issue, then work through the conflict. However, sometimes the issue is so minor that you should simply walk away from it. Make this judgment before becoming involved in the conflict.

2. Remain calm, even if the other person becomes agitated. Continue listening as though she is not angry. Avoid interruption at any cost, and wait until she has finished before you make any comments. Keep those comments neutral. This will allow her to calm down and be more able to listen to your side of the matter.

3. State your case in a calm, rational manner. Avoid statements that ridicule the original comments or could be construed as antagonistic. Once you have stated your side, you and your partner can find the commonalities in your positions and begin to come together.

References

• Free Management Library: How to Deal with Conflict
• SalesStar: Managing Confrontations