-
Step 1
Open a new Internet Explorer window and go to the "Tools" menu. Select "Internet Options." The Internet Options dialog box will open.
-
Step 2
Click the "Advanced" tab. In the "Reset Internet Explorer Settings" section, click the "Reset" button. If you have other windows open you will be prompted to close them, and must do so for the reset to be successful.
-
Step 3
Click the "Reset" button when the dialog box asks if you are sure you want to reset Internet Explorer's settings.
-
Step 4
Open Internet Explorer without add-ons. A damaged add-on may cause problems in Internet Explorer. Right click the Internet Explorer icon and select "Start Without Add-ons."
-
Step 5
Turn on add-ons only as needed if starting without add-ons solves the issue. Select "Manage Add-ons" in the "Tools" menu to disable or enable add-ons.








