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Step 1
If the buyer leaves a comment using profane, abusive, or obscene language, you can contact eBay to have the comment removed. eBay does not tolerate harassing or hateful comments, and your negative comment will be removed promptly.
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Step 2
If the buyer refers to an eBay or PayPal investigation in their comment, eBay will remove it. An example of this is if the buyer mentions in their eBay feedback comment that they filed an eBay fraud claim, or filed a refund claim with PayPal. If someone leaves a comment like this for you (even if it is true), contact eBay so that they can remove the comment, and you can maintain your high feedback as an eBay seller.
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Step 3
If the buyer leaves any personal information about any other user (yourself or any other member), such as real name, email address, mailing address, or phone number. This is a gross violation of privacy, and is against eBay's terms of service. If one of your eBay buyers leaves a comment with any of these pieces of information, eBay will remove it.
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Step 4
Racist comments, or comments about one's political or religious views will not be tolerated. Examples of this would be if the buyer mentions your ethnicity or race in a negative light, or leaves a comment about your political or religious views rather than leaving a comment about the product or transaction.
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Step 5
If the buyer leaves negative feedback about a completely different transaction for which you were the eBay seller, you can file with eBay to have the comment removed. An example of this would be if a buyer bought two or more things from you, and all but one item arrived perfect, while one item arrived broken or stained. If they left negative feedback for ALL of the transactions, mentioning the one item that they were dissatisfied with, eBay will remove the feedback comments that don't correspond with the transaction in question.
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Step 6
You can also contact the buyer and request that they revise the negative feedback that they left for you on eBay. In this case, if a buyer left you negative feedback for whatever reason, but you two are able to make amends via email, you can ask that they log into their eBay account and click "revise feedback" to change the feedback they've left for you.
Because of this, it's always wise to maintain a professional and friendly tone with your buyers, no matter how brash or rude they are with you. -
Step 7
If the buyer didn't pay for the item that they purchased from you, you should always file a non-paying bidder alert with eBay (also known as an NPB). This dispute interface allows them to explain their inaction to eBay, and will almost always result in their paying you.
If, however, they left you a preemptive negative feedback before or during the non-paying bidder process, eBay will remove their negative feedback if they fail to respond to the NPB dispute. For this reason, it's important to always file NPB alerts as soon as you can (seven days exactly, to the hour, after the end of the auction in question). -
Step 8
In the "resources" section, below, there is a link that will take you directly to eBay's feedback removal request page.
Comments
jojokinkaid said
on 9/4/2009 There is a forum I found on the internet that is free, and helps with Ebay, PayPal, business and the law. Just post any question, the experts will answer it if it has not already been answered!
Feedback removal is a heavy topic there.
The forum has a lot of expert advice on it. http://www.modeeworld.com/forums I found advice there about how to avoid EBAY suspensions, get past PayPal limitations, also lots of detailed help on creating your own business, getting past trademark violations, VERO and lots more. Plus general advice on how best to sell on EBAY, what sells the best, how to get the best price for your product, really everything related to EBAY and internet business.
Also advice about how EBAY really works and how PayPal really works. The inside scoop.
Beautiful forum. I was made a moderator of the forum and I love it!