How to Troubleshoot Remote Access for Windows 2000

Windows 2000 is a version of the popular Windows operating system released and developed by Microsoft. Windows Remote Access is an IT service that enables the user to access his computer from another location. Remote Access extends the productivity and utility of a Windows PC. Occasionally, the Windows Remote Access service encounters an error that prevents the user from accessing her computer remotely. Learn how to troubleshoot Remote Access for Windows 2000 and restore the remote functionality to your PC.

Difficulty: Moderate

Instructions

1. Click the Start menu in the lower left-hand corner of your Windows 2000 PC.

2. Select "Run."

3. Type "tracert AddressOrName [-d]" (without quotation marks) into the Run dialog box. Windows 2000 will then send a trace command to check that it is connected to responsive routers. If the dialog box alerts you that the router is not responding, this may be the cause of your Windows Remote Access errors.

4. Ping your Internet connection. If you found that the router was responsive in Step 3, the connectivity problems for Remote Access may be connected to the actual Internet service provider (ISP). A failed connection will effectively prevent all remote communication between you and your computer. Click the Start button and select "Programs." Click "MSDOS Prompt."

5. Type "ping 127.0.0.1" (without quotation marks). If the dialog box alerts you that the connection timed out, it means your Internet connection failed. Contact your ISP to fix your online connection.

6. Note any specific error codes displayed by Windows 2000 when attempting to use Remote Access. Write down the error code on a separate sheet of paper. Launch Internet Explorer and visit the Microsoft Help and Support website (see Resources). Type the error code into the top search box. Microsoft will then give you a specific help file to fix the Remote Access problem that you're troubleshooting.

Resources

• Microsoft Help and Support Website