Stories abound about moving companies that have destroyed their clients' furniture and belongings. Broken collectibles, late deliveries and lost pieces make for harrowing moving experiences that customers will retell over and over. The moving industry relies on referrals and ratings from customers. Safe, secure deliveries made on time will do more to ensure success for a moving company than any amount of expensive marketing. The business is out there for reliable movers. The Federal Motor Carrier Safety Administration estimates that nearly 40 million people move every year in the Untied States
Things You'll Need
- Packing procedures
- Permits and licenses
Develop moving procedures that your teams follow to ensure safe deliveries. Supply the moving teams with enough padding and dollies so they can protect the customers' belongings. Train the movers in the processes that you've found work best and make sure there is a competent supervisor on every job. As you learn the ins and outs of how to run a moving company, set and maintain high standards to develop a reputation for quality.
Build relationships with Realtors, relocation companies and human resource professionals in large corporations to maintain a flow of referrals for your company. Offer priority treatment for corporate clients and make sure their deliveries are free of problems.
Keep up with licenses and permits such as the U.S. Department of Transportation and Interstate Operating Authority permission licenses. Carry enough insurance to cover each moving job by getting an estimate from the clients as to the contents' value. Post all of your credentials and registration numbers on your contracts and marketing materials to add credibility to your company and provide assurances to your customers.
Follow up after every delivery with a call to the clients. Ask how the experience went and if they were satisfied with the service. Keep a log of these reports and reward the best movers, while using the complaints to initiate additional training for those movers who receive poor ratings.
Register with a reputable broker that provides bids for customers looking for moving companies online. Get referrals from other movers about brokers that serve the industry well and do not charge upfront deposits from customers. VIP Van Lines has a strict policy for contractors to whom they send bids. Moving companies.com holds movers to strict guidelines that include binding quotes and reference checks.
Join trade groups that support and promote the industry as well as provide referral plans. The American Moving & Storage Association runs a referral board for their members that is available to the public.