How to Start a Personal Concierge Business

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Personal concierge services are used by celebrities and busy professionals who need someone to help them manage their lives. You might be asked to do any sort of task. For example, you could be scheduling haircuts, doctor visits or personal training sessions. You might be asked to buy the groceries, walk dogs and take clothes to the cleaners. Some people who hire you may expect you to perform unusual and difficult tasks while others will just need someone to provide organization to their hectic lives.

Plan Your Concierge Business

One of the first things you must do in planning your concierge business is to decide your limits and boundaries. Will you be available at all hours? Will your services be limited to travel arrangements, office tasks, or personal errands? What will you do if you are asked to perform a service you consider illegal or immoral? Make sure you communicate these limits and boundaries to all new clients because if there are any misunderstandings, one unhappy client can complain enough to destroy your reputation.

Thoroughly investigate your vendor and service provider contacts so you can count on them to perform in keeping with the high quality your discriminating clients demand. You will need to know the best caterers, decorators, car mechanics, gardeners, photographers, bail bond companies, limousine companies, and a variety of other skilled service providers and professionals.

Develop your own image as a responsible person of good judgment who can be counted on to show up on time, perform efficiently in an emergency, and maintain strict confidentiality at all times. Make sure you are certified in CPR, licensed as a chauffeur, and carry any other licenses and certifications you might need.

Protect yourself with a comprehensive service contract, fully developed rate card, and make sure you have all appropriate business insurance including errors and omissions and liability coverage. You should also incorporate your business.

Always have a back-up plan in case you become too busy to handle all your clients. One of your most important functions is reliable availability of service. As your client list grows, you may want to begin training helpers to take over certain tasks that are simple but time consuming.

Tips & Warnings

  • A card tickler file, a good computer notebook, and a smart phone are your best work tools. You should keep careful records of your clients' personal likes and dislikes including their favorite restaurants, hotels, stores and services. You should have the capability to access that list at any time no matter where you are or what you are doing.
  • Never get personally involved with your clients. They are hiring your services and expect you to perform as a service professional. Though they may occasionally ask for your advice on a personal problem, your job is to always to maintain a professional distance and to protect their privacy at all times.

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