Things You'll Need:
- Computer
- Microsoft Outlook Express
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Step 1
Log on to your computer. Make sure that your account has administrative rights. Your CD-Rom drive should also be empty. Remove any disc that may be inside of it.
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Step 2
Double-click the "My Computer" icon on your desktop. Go to the "Tools" menu and select "Folder options." Click "View."
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Step 3
Go to the "Hide Files and Folders" section. Click "Show hidden files and folders." Select the check box for "Hide file extensions for known file types" to clear it. Then click and clear the check box for "Hide Protected Operating Systems Files." A dialog box with a warning message will pop up. Click the "Yes" button. Close the "Folder Options" window by clicking "OK."
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Step 4
Click the "Start" button. Navigate to "Programs" and then "Accessories." Choose "Windows Explorer."
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Step 5
Find the following three files on your computer:
1. C:\Program Files\Common Files\Microsoft Shared\Stationery
2. C:\Documents and Settings\YourUsername\Application Data\Identities (or C:\Documents and Settings\YourUsername\Local Settings\Application Data\Identities)
3. C:\Documents and Settings\YourUsername\Application Data\Microsoft\Address Book (or C:\Documents and Settings\YourUsername\Local Settings\Application Data\Address Book) -
Step 6
Rename each of the folders you just located. Click on a folder and press "F2." Rename the folders to: "old_stationery," "old_identities" and "old_address." Click "Enter" when you finish renaming each folder.
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Step 7
Click "Start" again and select "Run". In the "Open" box, type "regedit."
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Step 8
Locate the following registry keys. Right-click on each registry key and select "Delete."
HKEY_LOCAL_MACHINE\Software\Microsoft\Outlook Express
HKEY_LOCAL_MACHINE\Software\Microsoft\WAB
HKEY_CURRENT_USER\Identities
HKEY_CURRENT_USER\Software\Microsoft\Outlook Express
HKEY_CURRENT_USER\Software\Microsoft\WAB
HKEY_LOCAL_MACHINE \Software\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
HKEY_LOCAL_MACHINE \Software\Microsoft\Active Setup\Installed Components\{7790769C-0471-11D2-AF11-00C04FA35D02} -
Step 9
Quit the registry editor. Click "Start" and go to "Search". Click "For Files and Folders".
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Step 10
Find the following files on your computer:
Inetcomm.dll
Msoeacct.dll
Msoert2.dll
Msoe.dll
Msoeres.dll
Msimn.exe
Oeimport.dll
Oemiglib.dll
Oemig50.exe
Setup50.exe
Wab.exe
Wabfind.dll
Wabimp.dll
Wabmig.exe
Csapi3t1.dll
Directdb.dll
Wab32.dll
Wab32res.dll -
Step 11
Click on each file and press "F2." Rename each of the files to "filename.old" (for example, inetcomm.old). Then press "Enter." Do this for each of the files listed in step 10. When Windows prompts you about file protection, click "Cancel." Do not insert the Windows CD into your CD-Rom drive. When Windows prompts you about not recognizing the file, click "Yes."











