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Step 1
Before you open a case, please capture the screenshot of the error message/problem that you are experiencing in the application.
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Step 2
Go to www.cisco.com/go/prt.
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Step 3
Click on "Create Case" tab.
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Step 4
Log in using your Cisco.com ID.
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Step 5
Choose the Application in which you are experiencing the problem
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Step 6
Select the Problem Type that is closely related to the issue.
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Step 7
Enter the brief description of the problem in the Case Title.
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Step 8
In the Description, provide details about the issue. If you are getting error please provide the "Error message". If you can not provide the screenshot of the error then provide the screen name and data where you are experiencing the problem.
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Step 9
If you are a Partner and you want a CAM to be copied on emails related to the case then enter "Please copy my CAM on all emails related to this case" in the Description.
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Step 10
Click "Submit"
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Step 11
You will get a screen with a button "Add Attachment", Please make sure the attachment file in not more than 2MB.
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Step 12
Click on "Add Attachment"
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Step 13
Click on "Browse" this will Open another screen and allow you to select file from your computer.
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Step 14
Select the Screenshot file which you have captured in Step 1.
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Step 15
Click "Submit"
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Step 16
You will receive an email with confirmation that a case is created along with the Case number.
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Step 17
for more details, please contact the Cisco Partner Relationship Team (PRT), dial your local # as listed below.
US and Canada - M-F 5:00 a.m. - 6:00 p.m. PST
(Supported Languages: English)
1 800 553 NETS (1-800-553-6387)
1 800 GO CISCO
Asia Pacific - M-F 9:00 a.m. - 7:30 p.m. AEDT
(Supported Languages: English, Korean, Japanese, & Mandarin)
International Number from other countries: +61 2 8446 7466
Australia: 1-800-612452
China: 10-800-712-1728 (Not applicable for cell phones)
India: 000 800 440 1367
Japan: 0044-22-132537
Korea: 00798-14-800-7254
New Zealand: 0800-449882
Europe - M-F 8:00 a.m. - 6:00 p.m. GMT
(Supported Languages: English, French, & Spanish)
Toll Free: +32 (0)800 9 42 42
Germany +800 9999 0522
France 0800 770 400
Italy 800 787 854
Austria +800 9999 0522
Switzerland
+41 (0)1 878 92 00
or +41 (0)31 998 50 50
or +41 (0)22 999 92 00
Spain 900 997 154
United Kingdom 0800 404 7778
Belgium 0800 94242
Netherlands 0800 0200 791
