How to create a SIPOC diagram with your team
A SIPOC diagram is a type of process map typically used in Lean Six Sigma projects to identify the primary elements of a process. It provides a macro view that brings together Suppliers, Inputs, Process, Outputs, and Customers. This article provides a simple and effective method for building a SIPOC with your team.
Other People Are Reading
Instructions
-
-
1
Preparation. Gather all of your supplies and make sure you have ample space for the team to work. Hang your paper on the wall and write the words "Suppliers", "Inputs", "Process", "Outputs", and "Customers" along the top of the paper, leaving ample room below for plenty of notes. Give each team member a stack of post-its and magic markers.
-
2
Process. Resist the urge to start on the left with your suppliers. Instead, start with the process first. Use post-it notes to create a high-level process map, sticking to no more than 5-7 steps. Make sure the team agrees that you have created an accurate representation of the process. Once you are satisfied, move on the the Outputs.
-
-
3
Outputs. Have the team brainstorm the outputs of the process. Each output should be written out and posted to the wall. Outputs of the process don't just include the product or service you are delivering, and not all are desirable. They can include paperwork, approvals, scrap, and just about anything else you can think of that results from your process.
-
4
Customers. In this step, you'll want to look at the outputs of the process and determine who your customers are. In most cases, the customer isn't the person who will eventually buy your product or service, but the recipients of each output of your process. Think about where each output goes and you know who the customer is for your process.
-
5
Inputs. For the inputs, review each step of the process map to determine what is necessary to complete it. Inputs can include materials, people, machines, IT systems, information, or anything else that is necessary for the process to run. Take some extra time with the inputs and write down everything you can think of.
-
6
Suppliers. This time, you want to list all of the suppliers who provide your inputs. These might include the company that supplies your widgets, the team that performed previous steps, or the IT department. Don't forget your customers; they are often suppliers to a process as well.
-
1
Tips & Warnings
The SIPOC tool is typically used in the Define and Measure phases of a Six Sigma project, but is also useful in training materials, process documentation, or when creating a process from scratch.
Once complete, the SIPOC should fit neatly onto one sheet of paper.
Take digital photos of the team's work. It's easier to work from on the computer, and there is no risk of getting your post-it's mixed up.
Don't try to do this alone, or you may miss key information as you progress through your project.
Resources
More Like This
Comments
-
Thank you! Very useful for me!
