Things You'll Need:
- phone
- time
- patience
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Step 1
When you get a customer service rep on the phone you should explain your problem or situation. If they cannot help you-- even if they tell you no one can help you-- ALWAYS ask to speak to a supervisor. The supervisor can make things happen. This is rule #1 of dealing with customer service.
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Step 2
Let the supervisor know your situation and tell them what you want. And it doesn't hurt to remind them that you can always take your business somewhere else. Let them hear that you are frustrated and inconvenienced, and they have to fix it or they will lose a customer-- no one wants to hear that. Try not to lose your temper, but don't be afraid to express your frustration, anger, or disappointment.
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Step 3
Stay on the phone until they agree to work with you, whether that means removing a charge, giving you something for free, etc. They are trained to give you a bunch of non-responses, so you have to stick with them until they run out of BS.
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Step 4
If someone is really helpful, its always nice (and good karma) to give them a compliment. Ask if there is a way for you to let their boss know they were very helpful. Usually there is another number you can call and just leave a message to thank someone for helping you out.
