Cashier Training

Found This Helpful

Successfully training new cashiers starts with choosing the right employees, and then providing the right resources to help them learn. Before a new cashier can start helping the customers in your retail business, you'll need to engage her in a training session that covers how to operate cash registers and debit card machines, issue refunds, and provide great customer service. Getting this process right will involve some preparation on your part.

Find Good Cashiers

  • Cashier jobs are typically entry-level positions that may only require a high school diploma or equivalent -- but cashiers will need other qualifications to help them be successful. Look for cashiers who are friendly and outgoing and have good listening skills. Cashiers should also have good manual dexterity to operate the many buttons of a cash register. In addition, they're often required to stand for long periods of time, according to the U.S. Bureau of Labor Statistics. Math skills can also be important for your cashiers, so you might even screen workers with a basic math skills test before hiring them.

Create a Manual

  • Before you start training cashiers, develop a manual that includes step-by-step instructions for every task a cashier may need to carry out, such as ringing up a sale, issuing a refund or handling a difficult customer. The manual can include information about company policies and procedures, including when paychecks are issued, how to lodge complaints, sick time and so on. Use bullet points or an outline format to make the manual easy to read and follow.

    As you develop the manual, have managers and staffers offer feedback to improve it, and then give each new cashier a copy to refer to should they have questions. In addition, give your employees copies of any cash register user manuals, so they can learn the nuances of the machines they'll be using.

Develop a Training Checklist

  • Don't rely only on the manual to train your cashiers, however. For smaller businesses, you might have new cashiers work with experienced cashiers to learn the ropes. For larger businesses, developing a series of training videos can save money in labor costs. In any case, develop a checklist of skills that trainers and trainees can use to cover all the basics of receiving money, counting out change, wrapping merchandise and using equipment. As the cashier trainee covers a certain topic, have him check it off the list, indicating he's covered that aspect of the job. And as with all customer service jobs, be sure your trainee knows to smile and use standard friendly greetings at the beginning and end of each interaction.

Test Cashier Skills

  • Before you put a cashier out on her own, test her skills. From your manual and training program, she should know how to greet customers, ring up sales and handle common problems -- but the test will prove that. Test her skills by having another employee -- who's familiar with the common questions customers might ask -- go through the trainee's checkout line. Have the trainee ring up a complicated order, and ask the trainee to troubleshoot other common problems. If the trainee is not ready to go it alone after that first test, have her run the register as another employee stands by to help -- but be sure to put a "cashier in training" sign near the register so customers understand that they'll need to use a bit more patience with that trainee.

References

Comments

  • Photo Credit Digital Vision./Photodisc/Getty Images

You May Also Like

  • Online Cashier Training

    Cashiers perform tasks such as operating a cash register, finding prices of products and processing cash, check or credit card payments. In...

  • Walmart Cashier Job Description

    How to Get a Job As a Walmart Cashier. ... Cashier Training. The job of cashier is one that is often sought...

  • Primary Duties of Cashiers at Target

    As customers present their items for purchase, it is the responsibility of the Target cashier to be sure each item is accounted...

  • How to Train on the Cash Register at McDonalds

    Cashier Training. The job of cashier is one that is often sought out because it requires a minimal amount of training. Aside...

  • How to Find and Buy Cheap Luggage

    ... spending that kind of cash on ... General vendors like Amazon and the online shops for discount stores like Walmart and...

  • Supermarket Management Training

    Most supermarkets develop a structured training program to ensure that each manager stays abreast of issues ... The Duties & Responsibilities of...

  • How to Write a Customer Service Manual

    How to Write an Effective Job Training Manual. Businesses are becoming busier every day. Many are trying to make do with fewer...

  • Cash Register Training Tutorial

    How to Use a Cash Register Online; Online Cashier Training; Print this article; Things You'll Need. Electronic cash register; Cash; Coins; Receipt...

  • Subway Sandwich Artist Training

    Sandwich artists also fulfill cashier and customer service duties. Subway ... Alcohol compliance training programs encourage responsible marketing, ...

  • Free Certification for Supervisory Training

    As a supervisor, obtaining free training in order to pass a certification exam (such as the HR Certification Institute's Professional in Human...

  • Walmart Pharmacy Assistant Training

    Walmart Pharmacy Assistant Training. ... The National Pharmacy Technician Training Program is a training manual published by the National Healthcareer Association.

Featured

Read Article

West Elm Hacks to Get the Look for Less