How to Work at Home in Customer Service

With today's technology, more and more companies are starting to branch out to telecommuting. Work at home professionals are becoming more and more common. If you are already in the customer service industry and are looking to work from home, here are some tips to get the ball rolling.

Things You'll Need

• Current Resume
• Cover Letter
• Computer
• High Speed Internet
• Landline Telephone
• Corded Phone w/ Headset
• Quiet Place to Work

Instructions

1. Update (or create) your resume. Make it short and sweet. Be sure to have a cover letter ready focusing on your customer service skills and experiences. I would save a set of your resume and cover letter in Wordpad for easy copy and paste to save time. Also be sure to know your availability. Are you looking for part-time or full-time? Select time frames that you will be available. Most companies will ask this during the application.

2. 

   Be sure you have all the necessary equipment to work at home. You will want to have a space away from distractions and noises, like a spare bedroom or a corner in your bedroom. Make sure your computer has up to date virus protection. You will also need a land-line phone, corded phone, and a headset. Preferably a noise-cancelling headset.

3. APPLY! APPLY! APPLY!
   Here are some links to companies that hire people to work at home in the customer service industry. All the ones I list are legitimate, I have either worked for them or have researched them. But again, be sure to do your own research as well.
   Here you go:

   www.WestAtHome.com;
   www.Liveops.com;
   www.AlpineAccess.com;
   www.1800Flowers.com;
   www.NtiCentral.org;
   www.HirePoint.com;
   www.ACDDirect.com

Tips & Warnings

• I also advice to not pay any fees for a work at home JOB. HOWEVER, there are always exceptions to a rule. Liveops, I believe, now charges a $50 background and credit check fee. I know, after working with them for 3 years, that they ARE legitimate. Background checks and credit checks do cost them, I guess alot of "curious" people were applying and not following through with the job, so they had to start charging. So even if a company charges a small fee, research even further before you cast them out. Don't hesitate to contact me, I will help you.