How to Charge for Conference Calling

Conference calling is a necessary expense for many businesses, but the service can get expensive. Many conference calling services charge per minute and may include surcharges based on the number of people on the call. Passing this cost to clients can be tricky, but when handled well, companies can charge for conference calling tactfully.

Difficulty: Moderately Easy

Instructions

1. Create an easy-to-understand way of charging for conference calling. Some businesses charge a fee, such as $25 for a conference call, while others charge per minute. This per minute charge should be overall with no add-on charges. Make the system to charge for conference calling as simple as possible to help clients understand it.

2. Give clients a heads-up before a call is made. Don't throw this charge in at the last minute. When a client requests a conference call, let her know there is a charge and include a quality estimate of the cost. Include this information in an email or letter whenever possible.

3. Allow the client to control the costs. If the client can afford only $20 per conference call, respect that wish. Let the client dictate how much the calls will cost. Work around the client's needs to make the calls affordable.

4. Bill the client for the calls with other expenses. The conference calling charge should be a separate charge on the monthly invoice. Make sure the call is marked clearly and adheres to the billing procedure you explained to your client.

Tips & Warnings

• Respect the client's needs. Don't chit-chat on a conference call the client is paying for; instead, be polite but get to the point as quickly as possible.