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Step 1
Gather supporting documentation. Before filing a complaint you will need to gather relevant documents, including letters of denial, termination papers or anything else of interest. Take copies of these documents and place in a new folder.
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Step 2
Fill out a complaint form with your state's department of insurance. Each state has a separate department of insurance. This agency is responsible for handling complaints against insurance companies. When submitting a complaint, make sure to attach the supporting documentation you prepared.
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Step 3
Understand procedures if you have an attorney. If you are attorney-represented, the state department of insurance may not be able to mediate the issue. They can resolve any compliance issues, but your attorney will be responsible for settling the issue.
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Step 4
Indicate if you want the information you submit to be confidential. When you fill out a complaint form, the insurance company may receive a copy unless you indicate otherwise. If you want your paperwork to be kept confidential, make sure to indicate this.
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Step 5
Be prepared to wait for resolution. Depending on your individual state, the time to process a complaint may be lengthy. Check on the status every 30 days to evaluate the progress.
