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Step 1
First and foremost, step back from the situation. Stop talking and listen or just walk away. You do not have to respond right away. Or you can just respond with a simple acknowledgment, such as, "I will consider what you have said".
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Step 2
When you do respond, do so in the opposite spirit. Instead of attacking back, or arguing with your accuser, accept a relaxed position (body language), soften your tone of voice and make non threatening statements. Say things like, "Go on, I am listening", and "Can you explain to me why you feel this way?". Often times this will disarm your accuser, allowing the situation to blow over.
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Step 3
Bounce the criticism off of others. Ask for others' insight. Ask if they see any truth within the criticism that you need to consider. The counsel of others combined with the "facts" of the criticism may help to shed some light on your personal blind spots.
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Step 4
If the criticism is invalid or untrue, do not "own" it. Let it go. If there is no truth here, do not dwell on the comment but move on.
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Step 5
If there is some truth to the accusation, embrace it and act on it in a positive manner. Use the insight you find within the criticism to better yourself. Choose to either fix your mistakes or improve your actions.
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Step 6
Thank the one who brought you the criticism. If you can improve your project, or creation or yourself in even a very small way, then they have helped you along the way.












Comments
writinghigh said
on 7/29/2009 Fantastic suggestions. Not dwelling on false criticism is so important. 5 stars
georgelarson said
on 11/24/2008 Nice tips. Thanks.
LilacGirl said
on 11/23/2008 Well said! Very good advice on how to deal with negative criticism.
sunshine11219 said
on 11/23/2008 well written
2enjoylife said
on 11/23/2008 It does help to see that even negative criticism can be usable.