How To

How to Use Eye Tracking Research to Make Your Website Sticky

Member
By Mark Corgan
User-Submitted Article
(7 Ratings)
Eyetracking a Website
Eyetracking a Website

Users spend less than 20 seconds on a homepage. You have that much time to get your point across and give the user what they want or they are gone. And they probably won't be back. So how can you make your visitors stick around and at the same time market to them effectively? Use freely available web usability and eye tracking research to learn how to improve the effectiveness of your web site. Sites such as Eyetools Research (see resources below) post interesting findings on real client cases and offer advice on how to modify a web site to engage visitors longer. Here's how to leverage this research.

Difficulty: Moderately Easy
Instructions
  1. Step 1

    Look at other sites first. Digest the information one finding at a time. Compare other company sites with the research before looking at the corporate site. This allows a higher level of objectivity. Looking at sites that are similar in look and feel, as well as those in the same industry as your enterprise, will provide maximum value.

  2. Step 2

    Examine the corporate site. After evaluating other sites, take a critical look at your own. Note any site attributes that contradict the research findings. Assemble a group of staff members from various departments and at different levels of the corporate ladder to discuss the findings.

  3. Step 3

    Keep an open mind. Don't discount a finding just because it contradicts traditional web design rules. Innovation requires thinking outside the box.

  4. Step 4

    Rely on more than one source. Eye tracking should be used as yet another tool in the web design arsenal. Market research, technical abilities, and strategic vision must also be taken into consideration. Use these tools to test prototype sites and advertisement placement.

  5. Step 5

    Use the research for other media. Many of the findings can be ported to other media, including print advertising. Send these findings to the marketing department to evaluate the effectiveness of the corporate brand in promotional material and training guides.

Tips & Warnings
  • Bad web design does not encourage viewer attention. It discourages the user from making an effort to understand web content, and only succeeds in getting users lost and frustrated.
  • Novel interface design does change looking patterns. However, as long as a website or email is well designed and intuitive, users will learn to navigate it quickly.

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