Things You'll Need:
- You need a little patience, but if you follow these steps, you will get a live person.
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Step 1
Dial 1-800-275-2273. This is the Apple Care Service and Support Line.
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Step 2
When you hear the recorded greeting, enter 70. The recording will most likely reject the entry at first. If so, try again.
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Step 3
When prompted to say the product that you need tech support for, say "iTunes."
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Step 4
When prompted to say what type of computer you're using, say "a Windows machine" or "Macintosh."
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Step 5
When prompted to say whether you're calling on behalf of a school, answer "yes" or "no."
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Step 6
Last step.... you will need to state the serial number of your iPod before you can proceed. This will get a live person on the telephone.














