Many times in a business setting, it becomes necessary for people to learn skills from their co-workers instead of from a manager or teacher, who is trained in this function. Peer-to-peer training can be a highly effective option, and it can also provide you with future resources for the training of new employees. Here is a formula for teaching your inexperienced employees to train others in the workplace.
Things You'll Need
- Presentation Training materials Web cam/monitor
Identify people in the workforce who are natural leaders with good communications skills. Solicit recommendations from your existing supervisors on who they believe would be strong candidates to train other employees on, as an example, running a certain type of machinery.
Assess each individual by discussing the training process and getting buy-in. If anyone is reluctant to do the training, find another candidate who is willing and able instead.
Pull aside these individuals and train them as a group on how to run the machine, or whatever task they will be imparting to their fellow employees. You want this group to become a cohesive unit so that they may use each other as resources once the training is in the implementation phase.
Train your trainers in the principles of adult learning and how to teach a job skill. See the eHow article on "How to Teach a Job Skill." Allow them to teach each other a variety of job skills as practice. Be sure to give them feedback on how well they did, while you serve as an observer.
Videotape or place a web cam on your trainers while they are doing the training if possible. Afterward, show them the tape and give feedback as you make your way through the tapes. Correct any problems with each trainer if they are unclear or need assistance in the techniques.
Give the trainers highly detailed presentation materials in a PowerPoint slide show, covering all the major learning points of the information that they will present. This will ensure that identical information is being communicated to all the employees who need to learn the new system or machines. Give written handouts that reinforce the task. Some people learn better or can reinforce their own learning by reading the material themselves instead of listening to the presentation. Allow demonstrations and practice sessions for all trainees.
Survey the trained population to ensure that the feedback reflects a quality process. If a particular trainer is seen as deficient in some way, correct the problem with him, or replace him as a last resort.
Tips & Warnings
- Do select people with good communications skills and natural leadership capabilities as trainers. They should also be volunteers and not be coerced into doing the training.
- Don't rush the training. Be sure that all of your trainers are ready to do the training. If anyone wants to back out because of a problem, such as fear of public speaking, allow them to do so without penalty of any kind.