How to Handle Angry People

How to handle angry friends, coworkers, clients and strangers.

Difficulty: Moderate

Instructions

Things You'll Need:

• Your wits

1. 
    

   STAY CALM. If you’re dealing with an angry or belligerent person, don’t get pulled into their state of mind.

2. 
    

   DON’T ARGUE. Most people are combative and they want a fight, either verbally or physically. Don’t even go there. Make sure you maintain a posture that isn’t going to challenge the person. At the same time, you don’t want them to think you’re a pushover either.

3. 
    

   HEAR THEM OUT. Something started the angry person off. Let them get their issues off their chest. You have a much better chance of solving the problem if you let them tell you what the problem is. If they are too out-of-line, tell them you’re willing to hear them out but they need to maintain professionalism.

4. 
    

   SOLVE THE PROBLEM ON THE SPOT. All the scientific data supports keeping customers longer by solving problems on the spot. Even if the customer is out-of-line, you win the battle but lose the war if they leave angry.

Tips & Warnings

• Visit FindYourAssitant.com for more info. See my other articles for related information.
• Use only as a guide. Take each situation on a case by case basis.

Resources

• more advice