-
Step 1
Reboot Windows into safe mode. As the computer is rebooting, hold the F8 key during start up to get to the safe mode menu. Using the arrow keys, arrow over to Safe Mode and press "Enter."
-
Step 2
Run the virus scan. You should already have this on your computer. If you do not, you will have to be in normal mode to download the virus scanner. Some viruses will not allow you to load the virus scan websites, so you may have to install from a disk. Popular virus scans include Norton, McAfee and Avast. Avast is free for home use.
-
Step 3
Reboot into normal mode. If the message is still there, you did not rid your computer of the virus. Try using an online scanner, such as the one on Trend Micro’s Housecall. This is a free scan.
-
Step 4
Have a reliable virus scanner running on your machine at all times. Either buy one of the commercial scanners or download Avast.
-
Step 5
Download and run Adaware from Lavasoft. This program does not pick up viruses, but it does catch adware and spyware, including some auto downloaders. Both Adaware and the virus scanner should be run at least once a week.








