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Step 1
Ignore their rudeness. When the waiter first comes to your table, try to overlook their attitude. They might not mean to be rude. They may just be rushing to handle the packed restaurant. They may even be covering more than their share of tables. This isn’t an excuse for their rudeness, but the rudeness may be unintentional.
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Step 2
Try being nice. Waiters deal with hateful customers all day long. This can cause them to build up a wall and react in a negative way. Instead of snapping back, try asking them how their day has been. Sometimes, this is enough to cause the waiter to calm down. In fact, they may even give you exceptional service just for being nice to them.
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Step 3
Request to be waited on by someone else. If nothing seems to be working, request to be waited on by another member of the wait staff. If your waiter refuses to get someone else, get up and move to another section. When the new waiter comes to your table, explain to them why you moved to their section.
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Step 4
Ask to speak with a manager. If the entire wait staff seems to have an attitude problem, ask to speak with a member of management. Explain to the manager that the wait staff has been rude and any other issues you have experienced. Management that hopes to keep customers coming back will often offer to reimburse you for your meal or give you a free drink or dessert.
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Step 5
Contact the owner. There will be times when nothing seems to work. The entire restaurant seems to be filled with rude wait staff and management. The only things you can do in this situation are leave and contact the owner. If the restaurant is part of a chain, you can also contact the district manager.
