How to GIVE GOOD CUSTOMER SERVICE

In today's world it is extremely hard to find good customer service. In most cases, you get someone on the phone who sounds as if they don't care, are uninformed and even as if they are in another country. This article will help you to understand some of the major points of a good customer service call.

Difficulty: Easy

Instructions

Things You'll Need:

• Pleasant voice
• Good grammar skills
• Knowledge of your product

1. Use a pleasant speaking voice. Everyone's voice gets rough or crackly sounding after a prolonged period of not speaking. Therefore, keep something to drink with you while you are taking customer service calls. Take a sip before and after calls to keep your vocal cords "well oiled" so to speak.

2. Use correct English. It is imperative that when you are speaking with an individual with whom you have no rapport that you speak clearly and use proper grammar. It is not acceptable to speak to a customer the same way you would to your best friend or a family member as you and your best friend may have a special jargon that is not quickly understood by all others.

3. 
    

   Greeting. Be sure to greet your caller by saying something to the effect of "Thank you for calling________, this is _________, how may I help you. This greeting does three things; it thanks the customer immediately, it introduces you and it offers your assistance for whatever they called in about. Seems simple, but I think we all have a couple of horror stories we could share on this alone.

4. Be knowledgeable! If you are sharing information on a new product or you are new to the company it is still possible for you to be knowledgeable so that you are helpful to your customer and not annoying. One way to increase your knowledge base is by reading about your product and/or company, between taking calls. Study your information after hours. It is not good to only use the time that you are "on the clock" to perfect your craft, you should be assertive enough to also use some of your personal down time to get better acquainted with the product and company. This will boost your confidence and make your calls go more smoothly.

5. Once employing the steps above, be sure to do the things that your company requires on your calls, i.e. upsales, following script, maintaining talk times, etc.

6. Do these steps over and over again and you will begin to help more people, represent your company well and restore the customer service that once was.

Tips & Warnings

• Practice using correct English all of the time.
• Think about what it was like when you were on the receiving end of bad customer service.
• Don't ever feel as if you have to remain on a prank or obscene phone call.
• Never feel as if you have to take abuse from a customer, these calls should be handled in the manner that your company has communicated.