How to be Successful at a Work At Home Call Center Job

So you got the Work At Home Call Center Job position. Congrats! Here are some tips on how to be successful. (See the resource section for my other eHow articles on how to find, complete the application and interview for a Work At Home Job)

Difficulty: Moderate

Instructions

1. Treat your Work At Home job as tou would a regular job. Yes you can work in your jammies, and you don't have a commute, but you still need to be prompt, have paper and pencil handy to jot down notes, etc.

2. 
    

   A zero noise policy is typical of most Work At Home Call Center companies so make sure you have a noise cancelling button on your phone or headset in case someone rings the doorbell etc.

3. Be sure you understand company policies and have company phone numbers to call in case your computer fails.

4. 
    

   When a customer calls, listen carefully to fully determine their needs.

5. 
    

   Provide the customer with superior customer service. Be friendly but professional.

6. 
    

   Use your problem solving skills to answer questions. Try not to escalate the call to your supervisor. If a customer calls demanding the supervisor, tell them you need to ask them questions first. Try to resolve the issue yourself.

7. As a Work At Home Call Center representative, you should stay professional at all times. Your customer should not realize you are sitting home in your jammies :) answering for 1-800...

Tips & Warnings

• Keep a copy of company contact numbers written down in case something happens to your computer.
• Print off company information that you may want to refer to frequently and keep it handy. This could be information on your Work At Home company and/or the client the Work At Home company assigned you to.
• If your client is a retailer get on their email list and have a copy of their merchandise catalog available.

Resources

• Will Work from Home: Earn the Cash--Without the Commute
• My Lil Gold Dress (Earn at Home)

[sanderdoe]

on 3/26/2009 More and more people are working at home. This is good advice! 5*