How to Replace a Lost or Stolen New Jersey EZ Pass

Commuters who use New Jersey E-Z Pass tags understand how much time and money they save when crossing toll bridges. Unfortunately, from time to time these devices are lost or stolen. It is very important to report it and replace it as soon as possible.

Instructions

1. Confirm that the device is really lost or stolen. Make sure that it wasn’t left in the glove compartment of your father’s car or that it is at home in a safe place. Once you report the E-Z Pass tag as lost or stolen, you will no longer able to use it even if you do find it at a later date.

2. Report it lost or stolen online. You can visit the New Jersey E-Z pass website (see Resources). Sign in to your account and report your tag lost or stolen and order a replacement tag. It’s quick and convenient.

3. Call New Jersey E-Z Pass office. If, for some reason, you don’t have access to the Internet, or if you’ve forgotten your username and password, you can always call the E-Z Pass Customer Service Center to report your lost E-Z Pass. They're accessible at 1-888-288-6865.

4. Write to the New Jersey E-Z Pass Customer Service Center. If neither of the above options are viable, you can always write to the Customer Service Center at P.O. Box 52003, Newark, New Jersey 071 01 - 8203. Be sure to include pertinent information such as your vehicle information and the date the tag was lost or stolen. Since written correspondence takes longer than reporting it online or by phone, you want to make sure you include all of the necessary information with your letter to avoid delays.

5. Order a replacement E-Z Pass tag. Once you have reported your tag lost or stolen, you’ll need to order a replacement. As of this writing there is a $25 administrative fee for processing the replacement New Jersey E-Z Pass tag.

Tips & Warnings

• You will not be held liable for any charges incurred by your New Jersey E-Z Pass once you have reported lost or stolen.

• Since an individual New Jersey E-Z Pass customer can have up to four E-Z pass tags per account, it is best to order a different tag for each vehicle. Keeping one tag permanently in each vehicle may help to alleviate the problem of misplacing the tag by switching it from vehicle to vehicle.

Resources

• New Jersey E-Z Pass website
• New Jersey E-Z Pass terms and conditions