Things You'll Need:
- A word processing software
- A computer to type
- Post-it notes
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Step 1
Look at the total amount or subject of material to be even possibly covered by the training.
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Step 2
Write down questions that you think a user taking the course might ask or want to know. Be specific? Look at the information from all angles.
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Step 3
Write all questions in a spreadsheet or easy to organize format. Consider writing them on post-it notes. That way you can organize and rearrange them quickly. You might also try a spreadsheet in columns. How about large sticky sheets on a wall around a board room or conference room?
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Step 4
Now organize all your possible user questions into categories or topic groupings. These do not have to be final - you can change your mind on these groupings at anytime. This is jsut to help you organize the questions posed.
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Step 5
Next, look at each individual category or grouping. Is that the split of information that is appropriate for all roles or job titles? Try to keep in mind that your subject may be read by new users or employees, transfers, and tenured employees too.
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Step 6
Then, take a closer look at each grouping. Decide if all questions need to be answered. Of the remaining questions, try to find out the answers for each.
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Step 7
Finally, assemble all answers is an easy to follow flow that is geared for user understanding and various learning styles. Remember to add an overview topic or page at the beginning, summary text at the end, and quiz questions, if needed.
