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Step 1
Retain your professionalism. It's important to stay professional, even though email is a little less formal or personal than face-to-face customer service. Use an email address that sounds respectable; include the name of your business if possible. Check spelling and grammar of outgoing emails before sending them to customers.
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Step 2
Answer emails promptly. Organize a system that allows you or an employee to check and reply to customer emails at least once a day. This will allow you to handle any problems with customers quickly and process orders efficiently. A fast reply to an email also makes the customer feel that they're important and that they can trust your business to serve their needs.
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Step 3
Set up your business email account with a secure server. This will allow you to provide great customer service while keeping sensitive information, like credit card or account numbers and transaction information, safe. Give your customers great email service by helping protect them from identity theft.
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Step 4
Be nice. You might have to deal with an irate or dissatisfied customer through email. Be courteous and respectful when you reply to them and try to solve the problem. It's easy to get angry if they're rude and send back an inflammatory email, but this isn't professional and will only make the problem worse. Customers should feel like you're listening to their concerns without being confrontational.
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Step 5
Include all the necessary information. Provide great customer service by making sure your emails include all the contact and product information for your company. Make it easy for your customers to access products, check their purchases and get in touch with you. Make the email process quick and easy; your customers will appreciate the efficiency.
