How to Give Great Customer Services
The number one reason why company lose business is bad customer services. The way you act to customer good or bad is very important. You will gain a lot of customer, or loose a lot of customers, be the best at what you do when it comes to customers services
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Instructions
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Smile at the guest, please do not give a mean look, the customer will perceive it in a wrong way, and will write a bad comment card on you.
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Be friendly, and nice to your customers and employees, thank them always.
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Make eye contact, to let the customer know you care. your eyes will tell a lot of things about you.
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Greet them, good morning, afternoon, evening, how are you doing today.
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Interact with your Guest, how was your day today. It is sure nice outside for fishing. Talk to them, let them know what is going on with the hold up, it will solve a lot of problems.
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Listen to the customer, be concerns with their problems. Let them know you care, just by listening.
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Evaluate the situation, look to see if they need anything else, fill their glass before its empty. Before you get behind in your work call for help, don't wait before its to late.
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Thank them for coming, and you will see them next time
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Tips & Warnings
The first and last thing a customer should see is a smile. Be friendly to employees, and customer , its ok to have fun, as long as your work still get done. Make eye contact, when taking to some one, be confident, in your self. Interact with your customers, let them know you care for them. Listen to all customer compliant, write the down. Evaluate the situation, see what needs to be done, and follow up. If you told some one to sweep the floor, go and see if that is what they done.
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Comments
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globewatcher
Aug 28, 2008
Great tips, good customer service is so rare these days. I believe it is because many employees have no idea what good customer service. For example when standing in a check out line how many times have you heard to cashiers talking to each other about how they cannot wait to get off work, as if the customer was not even there. How irritating it is for me. I have on occasion not returned to a place of business ever again because of poor customer service. Good article, I feel that business owners and managers really need to look at good customer service as a top priority, you will either earn a customer for life or lose a customer for life based on customer service. Training is very important.
