How to Give Good Customer Service
Good customer service is an essential element of a successful business. Good customer service attracts new customers and keeps current customers coming back for more. This article will help your business by explaining how to achieve good customer service.
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Instructions
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1
Respond as quickly as possible to your customers. The first step of good customer service is giving immediate attention. Customers hate to wait, even if it's only for 1 or 2 minutes.
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2
Use eye contact if you are in person. If you are over the phone, use the customer's name in appropriate places. This lets them know you are giving good customer service by focusing on them and only them.
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3
Listen to your customer's questions, comments, and concerns. Really listen to what your customers are trying to tell you. Sometimes they don't use the correct jargon, but they truly have a valid concern. The most important thing is to never interrupt your customer.
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4
Make your customer happy. Good customer service isn't always about the customer. Providing good customer service gives you repeat business. If you have to give a free entree or take away a service fee from someone's account, at least you will have their return business in the future.
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5
Follow-up with your customers to see if their concerns were resolved. Do this with a quick phone call or post card in the mail.
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Tips & Warnings
Even if you are right, more times than not, the customer should always be made to feel "right".
- Photo Credit Carmem L Vilanova at morguefile.com
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Comments
View all 37 Comments-
I would add here that you should definitely appologize somewhere in the process. A simple sign of respect. When you follow up to see if customers concerns were resolved ask the question: "are you happy now"? Then state that I want you to be completely satisfied. This reinforces to the customer that you truly care.
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John Ingrisano
Mar 10, 2009
Amen. An excellent article. -
Melynda Sorrels
Mar 09, 2009
Aside from all of the religious stuff, it's a nice article. More people should read this....especially most 7 Eleven employees :)
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6string827
Mar 01, 2009
I have been a CSR for 15 years. I ahev attended several seminars on giving great customer service and andling problems/complaints. The info given here is excellent, accurate and reliable. 5*
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motherNN
Feb 26, 2009
Good service was getting to be something of a memory but with the economy like it is now, I find that it's coming back in a big way! I love step#2, think of ALL the ways to help. 5*
