How to Check References

Checking references is an essential part of the hiring process. Thorough reference checks can make the difference between hiring the office hero and the office nightmare. Since it is common practice to embellish qualifications and omit negative history, reference checks are often the final phase of determining a job applicant’s worthiness. Learning how to check references in an effective manner will help add the most desirable applicants to your workplace.

Instructions

1. Start with complete information. The applicant should supply you with no less than 3 professional references to give you the best picture of their experience and work ethic. Ensure the listed references are accompanied by current contact information, including area codes. Contact the applicant if any information is not current or missing. Never allow an applicant to talk their way out of the minimum number of required references.

2. Compile a list of standard questions. Avoid embarrassing pauses and awkward silences by preparing your questions prior to making contact with the references. Include questions regarding dates of employment, job strengths and any recognized weaknesses. Review the applicant’s resume to add more personalized questions to your interview. Ask about specific job descriptions and duties as listed on their resume or job application. Approach personal references with the same types of questions as they apply to the applicant’s character and performance abilities.

3. Allow yourself ample time to contact the references. While it would be amazing if you could reach every reference in the assigned order on the first ring, this is the real world. Review each reference to determine the best time to call. Attempts should be made to contact business references during their normal operating hours. Leave detailed messages requesting callbacks whenever voice mail is reached. Try several times through the day to reach as many references as possible.

4. Stay focused on the essential information. While you should be polite and engaging when speaking with references, avoid straying from your assigned task. Your goal is to receive and document information that will help your organization make correct hiring decisions. This isn’t the time to exchange cake recipes or get caught up in other extended personal conversations. Remain objective as you may hear information that is funny or even disturbing.

5. Document accurate information. Take care to report all interactions with the references, including the date, time and substance of all conversations. Your written record may be the only documentation of events that your organization has, so detailed note-taking is essential. Avoid altering the statements made by any of the references.

Tips & Warnings

• Ask a mix between closed and open-ended questions for the best assessment of an applicant’s skills.

• Limited work history is no excuse for failure to provide the minimum amount of references.

• Never hire an applicant without checking their references.