How to Make a Good Impression With Customers
Many people work in some type of customer service position, whether it be on the phone, behind a desk or in a direct sales position. It is very important to give a good impression to those customers. By making a good impression, customers will feel as though you respect and care about them, and they will be much more likely to return as repeat customers.
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Instructions
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Dress professionally and according to the type of position you have. First impressions mean a lot. If a customer sees you disheveled, dirty or dressed unprofessionally, you are not off to a good start.
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Speak to your customer in a kind voice. Be willing to listen to his point of view. When possible, call your customer by name, and smile. It makes the interaction between the two of you much more personal and will take away some of the friction.
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Refrain from interrupting the customer unless absolutely necessary. Customers like to feel as though they are the only one and that their problems are special. If you are doing more than one thing at a time and can't listen to your customer that instant, say something like "Give me just a second, I'll be right back" or "I want to listen to you but I need to do something really fast." Most customers will understand, provided you acknowledge them and don't ignore them.
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Remember that you are there to serve the customer. If it wasn't for her, you wouldn't have a job. Remember the motto: "The customer is always right." Even if you know the customer is wrong, it's sometimes better to let it go and let her have the last word. It's better to bite your tongue on occasion than to lose your customer base.
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Do whatever you can to resolve any issues your customers have. Put yourself in their shoes. You would want your problems taken care of as quickly as possible. Give them the courtesy you would want for yourself.
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Tips & Warnings
No matter how hard you try, you can't make every single customer happy. Do your best, and don't worry too much about the few who slip by whom you just couldn't satisfy.
