Things You'll Need:
- Computer
- Internet access
- Specific Information about your complaint
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Step 1
Visit the Better Business Bureau website. Once you visit the website, you will be prompted to put in your zip code so that they can direct you to the website for your local office. If you want to visit the office in person, you can find addresses and phone numbers on this website to help you do so.
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Step 2
Read the complaint acceptance policies. Make sure that the Better Business Bureau can resolve your complaint and that your complaint is the type that they handle. You can read these policies online and determine whether filing a complaint is appropriate in your case.
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Step 3
Answer the online questions. You will be given a set of questions about your complaint to help direct it to the appropriate office. Be sure to answer accurately and truthfully.
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Step 4
Search for the company. Once you've put in your zip code, you can search through the online database for the company you want to complain about. There may be multiple listings or multiple companies with similar names. Be sure to double check the address and phone numbers to make sure that you are complaining about the correct business.
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Step 5
Fill in the online form. Once you've selected your company, you will asked to provide specific information regarding the situation that you are complaining about. Have the dates, names of the people you spoke to, and details about the transaction ready and type them in. Be sure to include what you would like to resolve the situation such as a refund or discount.
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Step 6
Wait. The Better Business Bureau gets hundreds of complaints per day. You will receive an email giving you a time frame for your issue. If you do not receive a verification of your submission or if this time frame passes, contact the office by email or phone to see where it stands.
Comments
webbrchr said
on 10/11/2009 I owe Aspire Card $4,900 last year september they suspended the card. I paid around $2,000 dollars to Aspire Card for late fees over limit fees even though I
was not using the card, and I still owe Aspire the same as last year this time.
Aspire Card made an agreement we me paying the late fees and over limit fees over $700 and I would pay the minimum limit of $74. Then they send me a form to make minimum automatic payments from my bank account, I fill the form out and send it back to them two weeks before the closing date. After Aspire Card got back the sign form they said that it was late and I am now off the program. I call again and now I was told that the program was for four months.
Aspire Card percentage is 23, 25 or 30 and you should pay $45 they would charge you $70 $80 or $90 and you can not do nothing about it.
How can I owe the same after paying Aspire around $2,000 for...
amorphia said
on 3/16/2009 In my experience, the BBB gathers information from the consumer and the company and sends it back and forth. It does not do anything to really resolve issues. I made a complaint recently, and even though the company sidestepped the issues in its response, the BBB "determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied." So now it sounds like *I'm* being unreasonable while the company is oh-so-cooperative and helpful. Well, if they were really so reasonable, I wouldn't have had to file a complaint against this company in the first place. I did have one good experience with filing a BBB complaint, but I think that's because the company choose to do the decent thing, not because anything special the BBB did.
amorphia said
on 3/16/2009 In my experience, the BBB gathers information from the consumer
AmericanMexican said
on 11/29/2008 The BBB can help resolve many issues, this is good advice for purchases and business dealings in the US