How to Troubleshoot a Leapster Learning System

The Leapster learning system is a valuable tool in a child’s education. However, there were a limited number of these machines that have had some technical issues. The most common is that the Leapster will lose power, and will not turn back on again. If this has happened to you, there are a few things that you can do to troubleshoot your system. This article will outline steps that you can take to try to troubleshoot your Leapster.

Things You'll Need

• Four AA batteries
• Serial number of your Leapster system
• Leapster customer support number
• Pen and paper

Instructions

1. Change the batteries. Sometimes this seems like a simple and obvious step, but is often overlooked. The Leapster console runs off of four AA batteries.

2. Hold the power button on the Leapster console. If you still do not see a display on the screen with a fresh set of batteries, then you got one of the bad consoles. This was a bad batch of consoles that were sent out by Leapster.

3. Gather information. Before you call Leapster customer support, there are a few pieces of information that they are going to want from you. These are place and date of purchase, your complete name, your mailing address, the serial number of your Leapster learning system (this can be found on the Leapster console, usually on a sticker or engraved onto the back on some models) and your Leapster model.

4. Contact Leapster customer support at [phone]. They should be able to replace your Leapster learning system free of charge. With all of your information ready, it should be quick and easy to get a replacement console.

5. Write down the RMA number given to you by the tech support person. This will be used by them as a reference point on your particular return. You will need to include this on the shipping label when you ship your console back to Leapster.