Things You'll Need:
- time and situations to practice new skills
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Step 1
Being assertive does not mean being aggressive, rude or self centered. A person who is assertive demonstrates the ability to stand up for their thoughts and feelings without being mean or without backing down out of fear. It is the middle ground between being passive and aggressive.
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Step 2
Language: Be tactful and respectful. Ex: "Do you have a moment to talk" or "I am sorry to interrupt".
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Step 3
Language: Use "I" statements. I feel or I think. This helps keep the focus on communication versus blaming. ex: "I feel angry when you..." versus "You make me angry!!".
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Step 4
Language: State what you want. Be direct and specific. Less is more.
ex: " I would like to take next week off for vacation" vs. " I was thinking about taking a vacation". -
Step 5
Language: Know how to say no. If you do not want to do something or are unable to, it is ok to say no. Again be direct and specific. you do not have to explain in detail. ex. "I am sorry, I can not so that at this time"
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Step 6
Body language: Walk and sit with back straight. Hold head up. Look at people as they pass or talk.
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Step 7
Body language: Dress and groom confidently. Choose clothing, hair, make up, etc, that show you care about yourself.
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Step 8
Listening: Listen to what the other person is saying. Make sure they are finished and respond. You do not have to agree, but restate what you think they said to you. ex. "I understand your concern about ___, however I disagree" or "I understand what you are saying and agree with your fact on____, however----"
Comments
jazzzzzzz said
on 8/4/2009 I like. :)
FUSILLI1OF4 said
on 7/27/2008 Great article packed with great tips. 5*
3-Point said
on 7/25/2008 Very timely article. Thanks for your hard work.
xtraordinary said
on 7/23/2008 Outstanding article, I need this in the workplace for sure! 5+ stars!!
vikki9 said
on 7/23/2008 Good job! Thank you.