How to Become a Computer Support Specialist
Nearly every company uses computers in some capacity, and they all need specialists to assist in troubleshooting problems or installing new hardware. The computer support field is a widely growing job market with plenty of opportunity for advancement and earning a higher end salary. Becoming a computer support specialist takes training, practice and acquiring several certifications.
Other People Are Reading
Instructions
-
-
1
Consider the area of computer support you want to ultimately be in and begin preparing early. Computer support specialists can be involved in a wide range of support roles, such as troubleshooting hardware problems, resetting forgotten passwords, assisting in building new computer networks, or even administering various databases. Learning these skills in a lower end job can be a good springboard for getting into a higher paying or more specialized computer support field.
-
2
Take computer related classes as early as high school, if possible. Many schools now offer classes specifically for training in computer programming, troubleshooting, or even networking.
-
-
3
Obtain the appropriate certifications for the support role you are trying to get into. Most computer support specialist positions will require a minimum of the "A+" Certification, which covers the basics of how computers work and how to troubleshoot hardware problems. There are numerous books and websites dedicated to preparing people for the A+ test and many colleges and universities offer the A+ certification test for small fee. Other certifications, such as the Cisco "CCNA" or CompTIA "Network+", may also be required depending on the type of job you are applying for.
-
4
Earn a degree in an appropriate computer related field. In addition to certifications, many positions will also require at least a bachelor's degree in computer science or an equivalent degree. Some companies are willing to overlook formal education if you have previous experience working in a computer related position for at least two years.
-
5
Keep up to date on the newest changes in operating systems and hardware advancements. This may be as simple as reading monthly computer periodicals or as extensive as taking new computer classes in a community college every few years.
-
6
Prepare and maintain an appropriate resume to maximize your chances of getting hired for the job you want. Be sure to focus on the computer experience and certifications you have.
-
1
Tips & Warnings
Brush up on your customer service skills before applying for a computer support specialist role. Since you will be primarily dealing with people who are frustrated or angry because their computers are not working properly, having good customer service skills is incredibly important.
Resources
More Like This
Comments
-
Chris Smalley
Aug 01, 2008
As a Computer Support Technician for over 6 years, I can tell you the information here is a great guideline. As for a degree, it does not matter so much if it's in Computer Science or even Psychology (mine's in ministry). The big thing is to get a 4-year degree as it opens doors to more higher paying tech support jobs. Certifications are great, but they only back up your experience. So, if you don't have experience, a certification won't do much for your career. You will also need to be an expert in communicating technical things (both verbal and written) to non-technical people. Bottom line, though, customer service skills are HUGE! Clients care more about your ability to service their needs than your ability to fix the technical issues. ¿Usted habla español? If you are bi-lingual you are golden to a larger employer that has clients all over the world! That will open doors of opportunit -
Chris Smalley
Aug 01, 2008
As a Computer Support Technician for over 6 years, I can tell you the information here is a great guideline. As for a degree, it does not matter so much if it's in Computer Science or even Psychology (mine's in ministry). The big thing is to get a 4-year degree as it opens doors to more higher paying tech support jobs. Certifications are great, but they only back up your experience. So, if you don't have experience, a certification won't do much for your career. You will also need to be an expert in communicating technical things (both verbal and written) to non-technical people. Bottom line, though, customer service skills are HUGE! Clients care more about your ability to service their needs than your ability to fix the technical issues. ¿Usted habla español? If you are bi-lingual you are golden to a larger employer that has clients all over the world! That will open doors of opportunit
