How to Report Companies Who Do Not Deliver as Promised

If you have ever purchased products, online or by catalog, and the company did not deliver as promised. There are several consumer companies who will help you either get your product(s) or get your money back.

Things You'll Need

• Computer
• Email
• Telephone
• Time to Report Company

Instructions

Reporting Companies Who Do Not Deliver

1. Contact the company you did business with. Before filing a complaint against the company you made a purchase with, it is best to contact them via telephone or email first. If within a week they do not respond, then it is time to take action and file a complaint either on line or over the phone.

2. Contact consumer companies online. When a week or two have passed and the product(s) you purchased have yet to be delivered to your home or office, it is time to find help. There are many consumer companies willing to help you. Consumer companies where you can report fraud or bad faith are the Federal Trade Commission, Better Business Bureau, eConsumer.gov, The Internet Crime Complaint Center, The National Fraud Center and National Association of Attorney's General.

3. Contact the Federal Trade Commission. When you file a complaint, big or small, with the Federal Trade Commission (FTC), this sets in motion a trend for a particular company or companies. You may think a single complaint will do nothing, but when more than one complaint comes in about a single company, the FTC will take notice.

4. Contact the Better Business Bureau. This is a non-profit company that has been helping consumers for a long time. They were created to keep buyers and sellers honest. The Better Business Bureau is all about integrity and trust. If the company you have done business with, or want to do business with, does not have one of the four BBB seals either at its place of business or on its website, it is in your best interest to stay away from it. Otherwise, you will find yourself filing a complaint with the Better Business Bureau.

5. Contact econsumer.gov. This company was created in April, 2001 due to the many on line companies that are all over the world. It was created to keep multinational Internet fraud down and to enhance consumer protection. eConsumer.gov works with all thirteen countries belonging to the International Consumer Protection Enforcement Network. The eConsumer.gov website suggests you try and resolve your complaint before filing your complaint with them. eConsumer.gov suggests you make your purchases with either a credit card, debit card or store valued card. This way, you might get relief from the credit card issuer.

6. Contact Internet Fraud Consumer Complaint Center. The (ICCC) was established as a partnership between the FBI and National White Collar Crimes Center. The Internet Consumer Complaint Center is created, and to this day, continues to emphasize, serving the broader law enforcement community, including the federal, state and local agencies, in combating Internet crime. Since the IC3, as it is known, was founded, it has helped consumers involved in cyber crime matters, all the way to online fraud.

7. Contact The National Fraud Internet Center. The National Fraud Internet Center's main purpose is to give consumer's information they need to avoid becoming victims of telemarketing or Internet fraud. The Fraud Center is operated by the National Consumer's League, which is America's oldest nonprofit consumer organization. The Fraud Center suggests you do a little homework on the company you intent to do business with. That way, you will not be a victim of their lack of integrity.

8. Contact the National Association of Attorneys General. Another organization you might want to consider filing a complaint with is the National Association of Attorney's General. Depending on the state you placed your order with, you can file a complaint in that state. Once you are at the Attorney General website, look for the 'contact us' link. Then, look for a link about websites and online companies. There will be a form you will fill out with all the information about the company you did business with. Once the form has been completed, you will get a response in your in box and the Attorney General in the state of your purchase will follow up on your case to see if there is a pattern of bad business practices.

Tips & Warnings

• Follow the steps above will get you on your way to either getting your product or money back.

• Be persistent. Do not let bad companies take advantage of you.