How to Report Bad Customer Service and Get Results

Everyone experiences bad customer service at some time. Not only do you have the ability to report it, you can get results that will diminish bad customer service in the future.

Difficulty:

Moderate

Instructions

Things You'll Need

• Telephone
• Internet connection
• Paper and envelope

Report Bad Customer Service

1. Locate the customer service desk in the store or place of business where you experienced the bad customer service. In person complaints should be the first line of attack and can get results quickly. If you cannot find the customer service desk, ask someone working at the location where it is, or where you can lodge a complaint.

2. Ask to speak to a manager. If there is no manager present, or if they are not inclined to listen to your complaint, ask for the name, phone number, and address of the regional office of the store or place of business. Also ask for the store number of the location you are in. This number should be displayed somewhere in the store.

3. Tell the manager exactly what happened and why you consider it bad customer service. Do not yell and scream, but instead explain the situation in an calm, professional manner. Suggest what you would consider a suitable result, such as an apology, coupon, or money off your purchase. Do not be unreasonable with your request. If the management feels you are just trying to get free service or goods, they will not be helpful.

4. Escalate your efforts in reporting the bad customer service if you do not get results. Phone the regional office and lodge a complaint with them. You can also email or write a snail mail letter to get results. Phone calls are usually the quickest method.

5. Follow up with your report of bad customer service if no action is taken with a week of the transgression. Getting results is sometimes only achievable with perseverance.

Tips & Warnings

• Telephone calls are the quickest ways to report bad customer service.

• Do not yell or scream when complaining.

• Never ask for too much in exchange for the bad customer service.