How to Fix CD or DVD Issues in Windows 2000 and XP
Consumers use CD and DVD drives to listen to music, watch movies and install the latest software. Drive problems cause a loss in productivity and boredom on rainy days. Although new drives are affordable, simple maintenance and troubleshooting techniques will repair common CD/DVD problems.
Other People Are Reading
Instructions
-
-
1
Clean your drive. A CD cleaner disk removes dust and dirt. This is the leading cause for CD/DVD drive problems. Check the sound volume icon in the lower right hand of the screen. Muted sound is the source for many CD playback issues.
-
2
Inspect the drive. Press "Start," "Control Panel" and "System." Click the "Hardware" tab and choose "Device Manager." Select the CD/DVD drive from the menu. Right-mouse-click and select "Properties."
-
-
3
Click the "General" tab and select "Troubleshoot." This activates the Windows troubleshooter. Its multiple-choice options walk users through common PC problems. Select the option that matches your CD/DVD problem and progress through the screens.
-
4
Use the troubleshooter to see if the problem is a hardware malfunction. Third party diagnostic tools, like AMIDiag, are also helpful.
-
5
Select "Start" and "My Computer." Check to see if an icon exists for your CD/DVD drive. If there is no icon, opening the PC is next troubleshooting option. Unplug all cables and cords from the PC.
-
6
Place screws in a plastic cup. Open the PC and check for dust and dirt. Clean innards with a can of compressed air or air duster. Check the CD/DVD connections and gently seat any cable that has slipped from its slot.
-
7
Close the PC. Reboot and return to "My Computer" and look for CD/DVD icon. If the icon has not returned, you'll need to seek professional computer help or replace the drive.
-
1
Tips & Warnings
Check your warranty. Opening your computer could void it.
Do not install or repair a computer in a carpeted area. Static discharge can fry computer components. Use static discharge wrist strap or periodically touch metal parts of the computer's chassis.
