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Step 1
Visit Mozilla Thunderbird's forum if you can't find a solution in the Knowledge Base.
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Step 2
Search the forum for information on your issue. Because Mozilla Thunderbird is open-source software and many people use it, it's likely that someone has already encountered your problem, asked about it and resolved it with help of other users.
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Step 3
Register and validate an account with the forum if theproblem hasn't been acknowledged in the Knowledge Base or the forum.
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Step 4
Scroll down to the part of the forum titled Mozilla Thunderbird. Read the FAQ before posting. While some forums allow guest or anonymous postings, it's best to remain logged into your account so others will know that they're speaking with the same person if you post again.
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Step 5
Decide whether your problem belongs in the Thunderbird Support, Thunderbird General, Thunderbird Builds, Thunderbird Features or Thunderbird Bugs forum. Many users find their problem belongs in Thunderbird Support. However, users with general questions about Thunderbird can post in Thunderbird General. Problems with a particular Thunderbird release should go in Thunderbird Builds. Discussions of specific features belong in Thunderbird Features. Those who want to talk about bugs can post in Thunderbird Bugs.
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Step 6
Enter the most applicable forum. Read any pinned messages and stickies in the forum before entering your message, as your problem may be addressed in them. Post your message or request support and wait for replies.
