How to Deliver a Motorcycle to a Customer

Motorcycle sales and repair shops depend on referrals for the bulk of their business, and in any community, the bikers all talk to each other. Give bad service, and everyone will hear about it. However, if you deliver each motorcycle on time with all the repairs done properly, you will not have to do any other advertising to gain more business.

Difficulty: Moderately Easy

Instructions

1. Clean the motorcycle of handprints or dirt you created while working on the bike. Dust the seat and clean the mirrors. Deliver the bike in as good or better condition than when it came into the shop.

2. Call the customer when the bike is ready. If you wait for the customer to call you, he may worry that things are not going smoothly and may develop a bit of an attitude. If you find the repairs are taking longer than expected, let the customer know as you progress.

3. Have the bike off the lift and ready for the customer to crank up when he arrives. You may be comfortable letting customers into your work area, but it's sometimes better if they don't see the mess. No one wants to see sausage made, and you can leave a better impression when the customer is not exposed to the inner workings of your shop.

4. Be sure to thank the customer and reinforce the idea that the bike is now running better than ever. Take the opportunity to ask the customer for referrals and invite him back if he has any problems with the work. Allow the customer to sit on his bike and start her up. Back in the saddle, the biker will leave your shop with a smile on his face if you have met and exceeded all his expectations.