How to Advise Customers as a Waiter

As a waiter, your responsibility lies in being prepared to properly advise your customer. The customer's satisfaction relies on your ability to create a pleasant dining experience. With some practice as a waiter, you will ensure a positive outcome for both you and your customer will tip you accordingly.

Difficulty: Easy

Instructions

1. Learn the menu. Be able to answer questions that your customer may have about their options. Large menus can be overwhelming to the customer. Help them narrow down their choices and pick from that list. Know the daily specials, soup and condiments choices to help the customer in their selection process.

2. Eat the food. This allows you to speak from personal experience. You want to answer questions from your customers about the food. It reassures the diners that the food is good, and when the wait staff eats elsewhere, it makes the diner think the food won't be very good.

3. Become total focused on their table. Compliment the cute kids or the weather to create a positive environment. This makes the customer feel like they are important and receiving a better dining experience.

4. Know your customer. Look for cues on like and dislikes. If they mention that they are especially thirsty, keep the water and drink refills coming. Messy finger foods need napkins, so be sure to bring extras.

5. Remember that kindness matters. The kitchen may be slow or a drink spilled, however a pleasant smile and positive attitude can make up for a lot of mishaps that you could not have foreseen. Keep the attitude friendly and upbeat and your customer will be able to overlook some minor dissatisfaction.

6. Deliver the check promptly. When your customer is completely satisfied, they are ready to leave. Having your customer wait for the check could cost you the tip you have been working towards in this dining experience.
   
   

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