How to Evaluate Service in a Restaurant


Evaluating service in a restaurant is a style of writing intended to inform consumers and facilitate them in their selection process on where to dine. Remain as objective as possible, and always be aware of the different factors that contribute to one's evaluation.

Things You'll Need

  • Notebook
  • <br>An order from a restaurant
  • Presentation goes hand-in-hand with service when it comes to evaluating a restaurant. Does the restaurant appear clean and well-kept? A dirty establishment is a sign of poor customer service. Also, how long does it take for the host/hostess to acknowledge your presence? They should greet you right away, unless, of course, they are unable to due to high volumes of traffic. Make a note of the appearance of the restaurant as well as the service provided by the host/hostess.

  • Now that you are seated, you may begin to evaluate the service of your waitperson. Are they friendly? Do they address you in a timely fashion? Ask them several questions about the menu. Do they answer your questions thoroughly and honestly, or do they simply shrug their shoulders? If you ask them about a certain dish, they should offer you some valid information in regards to that dish. If they've never had the dish before, they should say so. If they simply tell you, "All of the dishes are delicious," they are not taking your questions or their job seriously.

  • Once you receive your meal, focus on quality. How was the presentation? Are all of the utensils clean? Is the plate clean? How is the quality of the food? Was it prepared to your liking? If you ordered a medium rare steak, did you receive a medium rare steak? Was the wait for your food reasonable? These are the types of questions you need to ask yourself while evaluating the quality of service in a restaurant. While this does not apply directly to the food itself, the presentation of the food, the chef's ability to follow your specifications, and the promptness of the delivery is a part of customer service.

  • Finally, the meal is over. You ask your waitperson for the bill. Are they prompt in servicing your request? On the other hand, do you fill rushed at any point? A waitperson should never make you feel rushed. However, they must also work promptly and accurately out of respect for your time. Was your beverage always reasonably full? Did your waitperson thank you for coming? Overall, was your waitperson personable? Once you leave the restaurant with all of your recorded information in a notebook, you may begin your evaluation.

  • There are a number of ways to submit your evaluation. For instance, you may have a 1-5 ranking system in which you simply select a ranking and then give an explanation in paragraph form. For example, if your service is mediocre you may want to give a ranking of 2.5 out of 5. Then, write a few sentences summarizing how your service was mediocre and what could have been done to earn a higher rank. In other instances you may simply write a review or evaluation detailing the specifics of your experience with said establishment.

Tips & Warnings

  • Be objective.
  • <br>Be descriptive, but summarize the best you can. Remember, your readership could be a consumer that's looking for a quick reference to determine where to eat!
  • Don't let any personal issues get in the way of your evaluation.

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