How to Get Support for Raiser's Edge

It is comforting to know where to look for support when you are using a complicated software system. With all of its user-friendly aspects, Raiser's Edge still has specialized components. Anytime you need a question, you need to go to a place where you know you will find the answer.

Difficulty: Challenging

Instructions

Things You'll Need:

• Raiser's Edge license

1. Look first at the "Help" files given with your program. Access these files from any of your Raiser's Edge screens. Just type in what you want to know and see if you get the answer. For queries that are more difficult, you need support in the form of a programming touch.

2. Access the knowledge base available at Blackbaud. Your purchase of a Raiser's Edge license gives you access to this important source of information. Log in and ask your question. Chances are, the answer has already been prepared and is waiting for you to ask.

3. Think of what came with your purchase. An important aspect of your license is the knowledge base and recommendations you get from Raiser's Edge. User's guides and a group of frequently asked questions are available online.

4. Get live support from Blackbaud, the parent company.

5. Enter a discussion forum, blog site, or user's group presence. Raiser's Edge software discussions occur around the world and you can easily benefit from other people's experience with the product.

6. Contact a Raiser's Edge contract support worker or company, such as Kheng Chow Consulting housed in Brooklyn, New York. They act as an intermediary between you and Raiser's Edge.

Tips & Warnings

• Your database administrator has names and contact numbers of support people for Raiser's Edge. Rely on them as a big asset.

Resources

• Kheng Chow Consulting helps you with Raiser's Edge problems.
• The Blackbaud User Society is a great resource.

[dgeldred]

on 9/24/2008 In addition to Kheng Chow Consulting housed in Brooklyn, New York - Bradford Consulting Group, LLC offers knowledgeable and affordable, customized training for the Raiser's Edge (www.bradfordllc.com)