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Step 1
Check on the table after you drop off their meals. Wait approximately 5 minutes before checking on a table to give them time to start eating. You can check if they need drink refills and if the food came out to their liking.
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Step 2
Find out the exact reason for the complaint. If a customer just says she doesn't like it, see if she can elaborate on the specific problem.
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Step 3
Offer to send the dish back to the kitchen. For example, if he asked for medium-well and the steak's very bloody, tell him you'll take it back to the kitchen to fix the problem. Hurry to the kitchen and explain the situation to the chef.
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Step 4
Inquire about a possible alternative. If she doesn't like the taste of the entree, ask if she would like another selection from the menu. You should get as many details as possible about her replacement meal to make sure she doesn't want to send the food back again.
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Step 5
Talk to your manager about working with the bill. If a customer complains and sends food back, find out from your manager if you should take charges off the bill.
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Step 6
Apologize to the customer if she doesn't like the food. It's not your fault, but she'll appreciate the sentiment.
Comments
athamfaiz said
on 5/17/2009 Sugath is in charge of all the cold salad preparation at a hotel restaurant. His main responsibility is to prepare different types of salads for the evening meal. When he arrived at work one day, the food manager on duty noticed that he was coughing and sneezing frequently. Sugath also indicted that he was battling a case of the flue.How should the food manager handle this situation?
athamfaiz said
on 5/17/2009 A few hours after lunch, a customer returns to a restaurant and complaints to a waiter that he got sick after eating the chicken salad. The customer claims that the chicken salad he had eaten for lunch was for responsible for his illness.How should the waiter handle this customer complaint?