How to Get a Street Light Fixed in the Carolinas

Like all lights, eventually street lights burn out or break. To get a street light fixed you need to first report an outage. All electrical power companies in the Carolinas provide a phone number, website or both to report the location of the street light outage. Gather all the right information before you report to your electric company. The same information applies either by phone or online.

Instructions

Difficulty: Moderately Easy

What's Needed

1. Find your account number on the electric bill. This depends on your electrical company's policy. Some won't ask for this information.
2. Give first name, last name and phone number. Email address required when reporting a street light outage online.
3. Know the pole number located on the pole if observable. They have readable tags.
4. Provide the nearest street address to the outage. Offer any information to help locate the pole, including city and state. Some companies request driving directions.
5. Identify the problem. No light, intermittent light or pole down or damaged by storm or accident remain the most common problems for an outage.

Reporting at Duke Energy

6. Go to the Duke Energy website and click "Report a Streetlight Outage" (see Resources below).
7. Choose to phone the number listed or click "Request Outdoor Lighting Repair."
8. Answer the questions. These include location, directions, problem and account information.

Reporting at SCE&G

9. Go to the SCE&G's webpage "Emergency? Who to Call and What to Do" (see Resources below).
10. Locate "For power outages."
11. Click "Report Online" or call the phone number for "Streetlights & Outdoor Lighting."
12. Use your username and password or create a new account by clicking "New User?"
13. Fill out the form. Send the form when finished.

Reporting at Progress Energy

14. Click "Report a Streetlight Outage in the Carolinas" at the Progress Energy website (see Resources below).
15. Answer the questions to request street light area light repair. An account number isn't necessary for this form.
16. Push "Submit" with your mouse.

Tips & Warnings

• Look on your electric bill for a phone number or website to report outages for other companies in the Carolinas. In North Carolina, over 100 companies exist.
• Use the same reporting procedure for damaged street light poles.