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Step 1
Turn on the computer. Press the left "Ctrl" key. When the start-up menu appears, select "Safe Mode" and press "Enter." Once the computer enters safe mode, click the Windows "Start" button. Go to "Settings" and open "Control Panel."
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Step 2
Double-click the "System" icon. Choose the "Device Manager" tab. Press the "+" next to "Display Adapters" to view installed display adapters. Highlight the adapter listed and click "Remove" then "OK." Close all open windows and restart the computer.
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Step 3
Press the "F1" key at the blue HP screen. Enter set-up and press "F5" and "Enter" to reset all data. Press "F10" to save and exit.
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Step 4
Right-click the "My Computer" icon on the desktop. Select "Properties" from the menu. Click the "Hardware" tab, then the "Device Manager" button. Expand "Display Adapters" and right-click the graphics card. Select "Update Driver" from the menu.
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Step 5
Choose "No," and hit "Next," then select "Install From a List." Select the option to show all hardware. Choose "Standard Display Types." Select "Standard Display Adapter (VGA)" and hit "Next." Don't restart the computer.
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Step 6
Click the Windows "Start" button. Go to "Settings" and open "Control Panel." Click "Add/Remove Programs." Remove any i810 and i815 chipset programs. Restart the computer. After it starts up, go into the "Display Adapters" section in "Device Manager."
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Step 7
Open the "Standard Display Adapter (VGA)." In the properties window, un-check the box "Exists in All Hardware Profiles." Click "OK" and shut down the computer. Open the computer case. Install the new video card according to the manufacturer's directions.
